For Businesses. Write a Review. I can’t say enough about the fantastic customer service we’ve received from Christal Mixon – she helped resolve a small required repair and resize, and took amazing care of us!

Because of the excellent service we’ve received, we will continue to recommend Brilliant Earth to our friends and family!

True experts.

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True professionals. I spent over 9 months looking for a ring. Kaia and Evelyn made my decision to work with Brilliant Eart easy. They both took time to educate, me walk me through the process.

I felt the whole time, they really put themselves in my shoes. They addressed every concern, and made me feel like i truly had a Diamonds agent.

I will be referring all my friends, business associates, and clients to them.

Great job ladies. My girlfriend and I were in town only for a week and on a whim scheduled an appointment. Rachel was very helpful and gave us great information despite being visibly uncomfortable because she is dealing with an arm injury.

We are early in the process, but she answered all the questions we had and has been great about following up without being pushy.

While I am not yet sure where we will land on our search for the perfect engagement ring, I would recommend Rachel 10 times out of Rachel Z.

Such an amazing, earth friendly concept and really well ran. I had looked at a few jewelry places prior to discovering this one and the difference is astronomical.

At the mall hearing kids screaming and people shuffling past, bumping you, the sales people lurking like sharks, hungry for a sale.

At Brilliant Earth, it’s appointment based, with water and chocolate while you wait. Everything is one on one and there’s no sleazy sales people.

Just pleasant people, enthusiastic about their products. And my god!

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The jewelry!! It’s jaw dropping gorgeous and original yet still affordable.

I am whole heartedly happy I got my engagement ring here!! I was barely over one year into my marriage when my ring literally fell apart.

25.02.2020 – Create Your Own Gemstone Ring. This is the DeBeers trick. My girlfriend and I were in town only for a week and on a whim scheduled an appointment. For Businesses.

I noticed the metal becoming very soft and pliable after daily use, so I called BE Istopped wearing my ring daily Then one day I snagged the ring on the side of my washing machine while doing laundry and the entire top of the setting came off!

I sent the ring back for repair and was told that not only did the setting break, there were 4 abrated chipped diamonds I was shocked!

I have never even heard of a diamond chipping before.

I refuse to pay this for a one year old ring. I got the ring re-shaped but wear one of my old vintage pieces everyday now.

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My BE piece is junk compared to any real jewelry I own and I am so sad. I was told by BE that “this is the new jewelry standard, all jewelers are making less sturdy, more blingy pieces”.

I should’ve read these reviews better. I hope I can help other brides not make my mistake. Save your money and buy real vintage!!!

So far so good. Absolutely no problems from show room appointment to the arrival of my ring. When fiancee’ and I made an appointment at the SF show room, I noted the settings I wanted to try as well as the types of diamonds I was interested in.

I mainly wanted to see what the settings looked like in real life on my finger and compare a couple different diamond colors. No pressure to buy and no fast talking salesmen.

We met with Liza P. Went home and ordered. Fed Ex tracking was sent last night and the ring was delivered at the exact promised time today.

Took a little over a week.

Also received a teeny, tiny, free pair of diamond stud earrings that seem suitable for a new born baby the promo that was running at the time.

Easy, and everything came as promised. On another note, we didn’t leave everything up to BE ie. Trusting their description on what a super ideal cut round diamond is.

I don’t recommend you do so either. Do your homework it’s not hard.

Classic length. white gold wedding bands for women 14k Our jewelry specialists would be happy to explain the differences in more detail at

Read up on diamonds and know what you’re buying. For instance, one of the sample diamonds was a j colored 1. More like a GIA very good I could tell by the sparkle.

I asked for the specs and as I suspected the table percentage and crown angle was more like a very good cut diamond not an excellent or ideal. Again not a deal breaker, but if I didn’t know any better I probably would’ve gone home and bought “super ideal,” without knowing exactly what that means when it comes to BE.

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So all in all a very easy and stress free transaction from start to finish. Now, I can see how someone could go in blind and come out underwhelmed, but if you do a little research you should be ok.

Risa was wonderful! Knowledgeable about diamonds and the industry. We loved the items they offers. The show room is very nice and person. I gave 4 stars because we found same quality diamond for a lower price at Costco.

If you want to customize a ring this is the place to go! That stone that stuck out of ring blew out like I knew it would.

The stone is long gone and there is a hole in the top and side of the ring where it used to be. I stopped wearing it long ago.

I think I’m just going to take the ring to someone local and see if they can re-design it completely and fix it up as best they can.

Recommended Collection: Hand-selected by our staff gemologists to offer diamonds of unique beauty that maximize value for any budget. Tam M. Brilliant earth moissanite engagement rings for sale I want moissonite because I love the look … I personally think that the optical properties of moissonite exceed those of diamonds, so its just a no-brainer for me. Earth Says: September 12th, at pm Hi Roger, Yes, a white gold setting will cause a moissanite to appear whiter.

So disappointing. Rachel at Brilliant Earth was incredible and made an important life decision incredibly easy and gave us a fantastic ring that we loved.

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Thank you so much! Buying an engagement ring can be a stressful event whether it be online or in person at a showroom, but with the stellar customer service at Brilliant Earth you can rest assured you are getting the best care out there.

Not only are their helpful staff there at every process to answer all your questions, the rings themselves are beautifully crafted and environmentally friendly.

The diamonds that are created in the laboratory under the same natural conditions were perfect for the ring I proposed with.

She completely loves the design and setting with radiantly placed sapphire accents around the diamond and in the wedding band.

I had piece of mind throughout the whole ordering process.

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Sizing the ring after it came was just as easy as ordering it. They provided shipping labels with insurance and we got the newly sized rings back to us well before the estimated time.

Ordering from Brilliant Earth was definitely a pleasure and we would buy from them again.

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Thank you again for being part of this wonderful occasion!! Very lovely place with lovely people. Did not feel like we were being pushed towards any sale.

Staff genuinely wanted to find what worked best for us and steered us in the right direction. We will be recommending them to all our friends! Got an email that they are processing my refund in days.

She replied that they just received the sapphire in their SF office- It will take another 7 to 10 business days to process my refund. Be aware of them- worst company ever.

Jade sent email and ask if she can help- i said let me give her another chance.

I asked her to talk to the person who purchase this for me- I gave her the telephone number- few minutes later, she send another email that she could not reach him- She never left a message – she never called him back- she then gave a telephone number for the customer service so that we can call.

She is a customer service supervisor- Just go figure- if this is a service you get from a supervisor- just imagine what you get form the rest of the rep.

Horrible- do not buy anything from them.

If so, our jewelry specialists would be more than happy to assist you. Brilliant earth moissanite engagement rings for sale I was thinking the added brilliance of a moissanite would just make it look nicer..

It only took one trip to Brilliant Earth for my now husband then boyfriend and soon to be fiancee! After months of internet research on various engagement rings stones, settings, metals, ethics, trends, etc.