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Inmy wife purchased my wedding ring with a lifetime protection plan at Gordon’s in Neshaminy Mall, Bensalem, PA. A few years ago We relocated to NY and shortly thereafter, the store Gordon’s closed.

My ring fell and one of the diamonds went missing. As we entered the store we were greeted with warm smiles and a pleasant welcome from Layla, Sales Associate and Myisha the Assistant Manager.

Layla tried to assist us but could not find our information on their system. She gave us the number for Gordons’ Customer Service Dept.

Gordon’s Jewelers | Homepage

We spoke to a Gordon’s customer service rep but she was of no help whatsoever. The rep told us there was nothing they could do without the original documents.

My wife and I were extremely upset and frustrated that in this age of technology, our information could not be found.

As we were about to leave the store Layla said she wanted to check the system again. She found our information and discovered that the telephone number and name in the system were entered incorrectly.

She made the correction and updated our data. As we waited, I observed the staff and their interaction with the customers. The Assistant Manager, Myisha, Layla and the rest of the staff were all very pleasant, courteous and professional.

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We left the store feeling very satisfied with the service we received. Thanks again Layla. You’re the best!!! I have had the best experience with Zales.

From the customer service team helping me find something that both fit my budget and desires to going above and beyond to help quickly resolve an error I made in having another business resize my rings.

The business I had went to did a horrible job and Zales helped me get my money back from that business and helped me find a business to repair my rings within 24 hours for my wedding the next day!

I would definitely recommend going to Zales. Get expert buying tips about Jewelry Stores delivered to your inbox. I have always had the best customer service at Zales in Yakima, WA.

Some of my rings have needed repair or resizing and I occasionally purchase items there. The Zales in Yakima, WA. Very weary of purchasing from Zales because of the reviews I read here.

I wanted to share that I went ahead anyway and had a great experience.

Fast shipping before estimated time frame. I was nervous and trying to keep track of my order. I had absolutely zero problems.

It does say it takes business days to ship them shipping so I expected it to take for what it felt like forever. For more information about reviews on ConsumerAffairs.

Zales has extremely deceptive advertising. I went to their Valentine sale section and selected a ring and bought it. Their chat customer service was absolutely useless even after I spoke with a manager.

They literally copy and paste the same things over and over again. I tried contacting them on Twitter with the same insulting copy and paste results.

I reported them to the BBB for false advertising.

Zales diamond rings selections in rochester mn

I told my husband I never want anything from this company again. I was a long time customer of Zales for years.

In I made a large purchase of jewelry. The sales rep talked me into applying for a line of credit in order to take advantage of the interest free program.

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She stated the interest would start to accrue if not paid in 18 months. My plan was to make small payments and a large payment at the end.

I called Comenity Bank and spoke to quite a few people. I was told by the bank the interest starts at time of purchase and is added at the end.

Of course Comenity Bank refused to reverse the charge. I feel very deceived.

Gold: 14k Gold Chain India

Zales has not been sending me statements to my new address nor wireless. I purchased the agreement to have my jewelry cleaned and serviced every 6 months.

Zales is very helpful when selling but not much help afterwards. Zales has gone down so much in quality and service.

I will never make another purchase there again.

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Please be careful of their credit trap. This has been an expensive lesson. Ordered my wedding ring Jan 5th Ring said it was delivered at store on the 21st.

The store doesn’t have it and now they have to investigate on how the ring got lost. I have to wait 8 to 10 days for someone to get back with me with info.

They are gonna trace the package. Meanwhile I have no wedding ring. They refuse to send another ring.

As I understand it these shapes are not graded on cut. Zales diamond rings selections in rochester mn Customers can shop for jewelry from Zales at retail outlets and online.

Never again will I purchase anything from Zales. Today is Feb 1st and no response from them. Do not stand by product or warranty.

Item was damaged and refused to cover under warranty that they recommended and started would cover damages. Charge later fees even when payments made on due date.

Overall horrendous company. Please buy your jewelry elsewhere.

I purchased my tungsten wedding band from there along with my wife’s wedding band and a necklace for her. Her wedding rings were fine along with the necklace.

The staff in the Chicago Ridge Mall location was rude and really seemed like they do not care about the customers. After having my ring for over year it broke.

I took it back to the store that I got it from to see what could be done about it.

I have received too many complains about poor service, making last minute swaps of diamonds after transactions had been completed, lousy craftsmanship on settings and the list goes on and on… I no longer recommend them in good faith. white gold wedding bands for women 14k Would you, being the expert, be able to select the best out of them?

Again I was treated rudely and the staff had the same attitude about not really caring for the customers. After this last experience I will take my business to another jewelry store.

Being a tungsten band I would have expected better quality. Founded in in Wichita Falls, Texas, Zales is a jewelry company that sells its products in more than stores across the United States and Puerto Rico.

Customers can shop for jewelry from Zales at retail outlets and online. Design your own: The company has a Design Your Own program that lets customers custom create not only engagement rings, but other decorative jewelry pieces as well.

Free shipping: People who shop on Zales. Credit options: The company offers credit plans with no annual fee to help customers pay for their jewelry and products.

In-store services: Zales customers can take advantage of many in-store services, including lifetime cleaning and inspection. Best for: Couples getting engaged, customers looking to buy a luxury gift and people with broken jewelry.

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today’s consumer products and services.

05.02.2020 – I reported them to the BBB for false advertising. View Less. Seems a bit high, but does that sound like a fair price for the quality to you?

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You have selected a ring setting and a loose diamond separately. Zales diamond rings selections in rochester mn If you are looking for promise rings for men or men’s promise rings, then a men’s wedding band could be a great choice with equal meanings of promise rings for women. Customer information In order to proceed, I agree to allow James Allen to share information with Sears.